Making complex operations simpler — and building the systems that run them.
Twenty-five years across telecom, fintech, and insurance — where the work is measured by adoption and outcomes, not slide count. Increasingly, I build the tools that turn the data into the decision.
My job is to take something complicated and make it run more simply. Most transformation work is unromantic — aligning leadership intent with frontline reality, then showing up again the next day.
Telecom taught me scale. Fintech taught me trust. Insurance brought them together: risk, claims, customers, and operations meeting in one place.
I'm most useful when the problem is messy, high-volume, and a little unglamorous — and when success is measured by what people adopt, not by what gets presented.
Complex operations, turned into things that work.
What I do — and increasingly, what I build.
A programme that runs itself
A corporate telematics programme built and run end to end — 15,000 vehicles, 23 companies, live driver scoring, and measurable claims reduction.
Easier to run, easier to use
Call-center and service transformation — making operations simpler for the people who run them and the customers who meet them.
Decisions, not dashboards
Telematics, claims, and analytics turned into decisions — and AI applied where it removes work, not where it adds slides.
Knaizen
An intelligence platform I designed and shipped end to end. Multi-tenant, data-first, built so the system makes the call.
Patterns across industries.
Turning Data Into Decisions.
Slow-cadence essays on operations, AI, and insurance — and the systems that make the call.
Subscribe on Substack →- Project Management Professional (PMP)PMI · since 2012 · active
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